When it comes to integrating remote visual aid software to your IT stack, there are three things to consider

Help Lightning’s CEO is Gary York. He’s a serial entrepreneur who’s had four successful software and service exits: three private sales and one initial public offering (IPO).

Business executives are in charge of evaluating and adopting proven, cost-effective, and simple-to-use technology, as well as long-term solutions that rethink workflows, speed up processes, and boost productivity.

Executives projected that expanding the usage of new technology in their companies would take more than a year and a half to deploy before the pandemic. Over the last few of years, the actual schedule for advanced implementation was 27 days. Following that digital transition, businesses across sectors are searching for tools to help them achieve long-term growth and predictable results in an ever-changing environment.

Businesses that needed to swiftly install solutions to satisfy customer service and training demands while retaining important safety measures benefited greatly from one such technology. These requirements were met by remote visual assistance software, which provided users with the virtual presence of business experts through real-time video collaboration.

Remote visual assistance does have the potential to easily integrate into existing support tools and procedures, with intuitive features that make it a good fit for many potential users, including customers and technicians, with augmented reality-enabled solutions now projected to be a $175 billion market by 2026.

Businesses in industries like office equipment, medical and scientific equipment, telecommunications, and industrial machinery have all seen considerable improvement in key business metrics after implementing remote visual assistance software, especially in their manufacturing, field service, HR, engineering, and customer service departments.

Users should be prepared to exchange papers, images, and other useful data in real time to make their sessions more productive.

As executives consider how to integrate AR-enabled technology into their existing systems, they’ll need to know the solution’s real advantages, as well as how it will affect existing processes and the environment required to make it work.

When deciding whether or not to add remote visual aid software to your IT stack, keep these things in mind.

Reviewing the flow of work

Prepare to examine your procedures in every area where remote visual aid software will be used. While technology will help to speed many procedures, it may also alter who is engaged and when they participate. Examining existing procedures and identifying where remote visual aid may have the most effect is the best approach to prepare for any modifications to those workflows.

For example, in the customer service domain, a customer care representative who can utilise the programme to virtually reach into the client’s field of vision, swiftly assess equipment, and teach how to execute a repair would save many calls from being escalated to further personnel. In another scenario, an agent may utilise the programme to remotely detect and solve a problem and discover that the problem needs a higher degree of skill as a result. Another remote visual help session, this time with an experienced expert, would be the following step for that consumer.