Reputation acquires Nuvi to add social listening, visualization to its CX platform

Fame stated it should purchase social buyer expertise administration supplier Nuvi so as to add social listening to its platform.

Phrases of the deal weren’t disclosed.

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Nuvi, primarily based in Lehi, Utah, will add one other pillar to Fame’s platform, which incorporates survey-based expertise administration, enterprise listings and expertise administration. Reputation, identified for its Fame Rating X, stated its purpose is to supply a 360-degree view of sentiment and Nuvi provides social listening.

Through Nuvi, Fame will add social listening and information visualization instruments to its RXM platform and canopy Twitter, Fb and Reddit amongst others.

Nuvi will function Fame’s R&D workplace in Utah and proceed to increase. Fame additionally plans to leverage Nuvi’s AI and pure language processing know-how and enhance its dashboards, analytics and segmentation.

Fame focuses on the auto, healthcare, retail, property administration, hospitality and senior residing markets. Nuvi is broader, however has a robust buyer base that features Costco, Domo and Vivint amongst others.