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81% of IT executives felt underwhelmed during the pandemic

ManageEngine hired Vanson Bourne, a research firm, to survey 3,300 business decision-makers across IT and other critical areas of operation around the world. The study aimed to analyse the extent to which IT departments are given authority over strategic matters and can exert their own will on operational matters.

As businesses have struggled to accommodate remote workers and rapid digitalization in the past two years, IT departments have played a pivotal role in their success. In order to better guide operations, many IT decision-makers (ITDMs) were given expanded roles and responsibilities in the development, deployment, and maintenance of the company’s IT infrastructure.

A survey titled “IT at Work: 2022 and Beyond” found that 88% of business and technology leaders consider IT to be more responsible than ever for business innovation. Furthermore, 85% concur that IT leaders, if given more authority, could spur even more innovation within the company.

More than half (53%) of business decision-makers say they consult their IT departments for advice on financial matters, followed by security (52%) and strategy (51%). Seventy-six percent of respondents said their IT departments have either full or significant authority to veto business decisions based on security and technical concerns.

CIOs, your responsibilities are growing without corresponding resources

On the other hand, the increased pressure placed on IT departments has done little to improve morale. As a matter of fact, only 44% of IT department managers are as committed to their current company as they were two years ago. In addition, 48% of IT managers would leave their jobs if their company stopped providing flexible work options, and 45% would leave if there was no room for advancement in their current positions.

While the pandemic is certainly a factor, the possibility of a recession may also influence IT leaders’ decisions to leave their current positions. Sixty-four percent of IT department managers are more worried now that they did six months ago, and 43 percent say they would leave their jobs if their salaries didn’t rise to keep pace with inflation. There are visible indicators that the IT department’s talent has been increasingly utilised, but this has not been accompanied by increased support or resources. Evidently, eighty-one percent of IT managers felt they should have received more help from their companies over the past two years.

The end result is increased anxiety and discontent in the workplace. To prevent the departure of key employees and the suspension of business operations, companies must act quickly to rectify this problem.