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Microsoft’s Teams and Viva Sales give businesses a GPT boost

Microsoft is already delivering businesses a significant boost in productivity thanks to GPT technology, only a week after saying it will “expand” its cooperation with OpenAI, and likely demonstrating the swift return on its projected $10 billion investment in OpenAI.

More thoughtful and tailored gatherings

The public release of Microsoft Teams Premium was announced yesterday afternoon Pacific Time by Microsoft CEO Satya Nadella through a tweet.

Teams Premium “brings the newest technology, including Large Language Models driven by OpenAI’s GPT-3.5, to make meetings more intelligent, tailored, and protected — whether they are one-on-one, large, virtual, appointments, or webinars,” as stated in a blog post.

The product provides real-time translations from 40 different languages using artificial intelligence (AI), as well as automatically created meeting notes, suggested activities, and tailored highlights.

Microsoft’s chief scientific officer, Eric Horvitz, called Teams’ decision to utilise GPT a “interesting approach” and said, “We’ve fantasised about these possibilities for years.”

Microsoft aspires to increase sales reps’ efficiency

Microsoft also previewed a new generative AI experience in Viva Sales today. Viva Sales is an app that Microsoft announced last summer (and made freely accessible in October) that brings together productivity tools and business procedures.

Viva Sales, an offshoot of Microsoft’s Viva employee experience platform, “unifies any CRM, Microsoft 365, and Teams to deliver a more simplified and AI-powered selling experience,” according to the firm. The Viva Sales app is equipped with conversational intelligence features such as auto-call summarization, question detection, key performance indicator calculation, and action item extraction.

Powered by Azure’s OpenAI Service and GPT-3.5, the new Viva Sales features include auto-suggested email content. Using data from the seller’s CRM and Microsoft 365 graph, Viva Sales may set reminders to contact leads and customers again at the optimal moment. A tailored email with information about price, discounts, and deadlines may now be automatically generated by Viva Sales.

Microsoft Graph, which “provides access to rich, people-centric data and insights in the Microsoft cloud,” such as Microsoft 365, Windows, and Enterprise Mobility and Security, is used to produce the replies together with CRM data and the communication’s goal.

The email’s content can be generated based on the seller’s selection from a list of established answer categories or the seller’s response to a custom text prompt.

An Effective Method for Using Microsoft Outlook to Write Contextual Emails

Charles Lamanna, Microsoft’s corporate vice president of business apps and platform, told VentureBeat, “Viva Sales is focused on how do you make salespeople more productive using the tools they already know and love.”

He went on to say that the programme now “helps sellers send emails more efficiently and rapidly, right inside of Outlook,” and that it also injects context-specific details that are crucial to the success of the seller.

You can “approve and inject and edit and alter to make you super-productive,” as he put it. “It pulls from your CRM, whether it’s Salesforce or Dynamics, it pulls from prior meeting notes and information, it pulls from the email itself to generate an amazingly great email for you.”

According to Lamanna, “quite strong privacy protections — your data is your data” are built into the OpenAI API used by Azure Cognitive Services, which is utilised by the app. This is especially important for our corporate clients, therefore we never use their data to train, retrain, or tweak our models.

There will be brand new features coming later in this year.

According to Lamanna, the Viva Sales app is constantly incorporating new situations using generative AI to assist salespeople “break out of the boredom” of data input and routine activities.

He predicted that by the end of 2023, “many, many more things in this vein” will have been implemented, all with the goal of “getting people back in discussions with consumers.”