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Customer complaints Joy-Con on Nintendo Switch drift due to “design flaw”

Which?, a consumer journal, has published research that suggests the Joy-waffling Con’s is due to a manufacturing “design defect,” rather than your rough use of the controller.

Which? found that the Nintendo Switch’s Joy-Con controllers had design flaws that cause the system’s problems. According to Eurogamer, a consumer magazine found that after just a few months of usage, the Joy-“plastic Con’s circuit boards revealed visible wear on the joystick slider contact points.” This suggests that the poor performance of your analogue sticks is not necessarily due to your harsh gaming style and excessive button pounding.

My young cousin’s mother has been yelling at him for breaking his Switch controllers too easily, so I’m glad to have this to show as vindication on his side. This Which? report may indicate that the blame is not his.

Not your fault

Whenever the in-built mechanisms that normally force your joysticks to bounce back to their default settings begin to malfunction, this is known as controller drift. The resulting erratic behaviour of the on-screen pointer may range from bothersome to game-breaking, leading you to consider replacing your device if you can’t find a solution. Ever since the Switch was released, users have been plagued by this problem.

Nintendo has made many updates to the Joy-Con, but has not been able to totally eradicate the problem.

Although Nintendo made an attempt to make the controller dustproof, Which? observed signs of wear and tear on the plastic circuit boards, which might be a contributing factor in your pointer going on the lam.

In light of this finding, Which? claims to have contacted Nintendo, asking that the company “offer a compensation or refund scheme for any UK customers who can show they bought a new Joy-Con due to drift.”

Since its 2017 release, Nintendo has been working to enhance the Joy-Con analogue stick. All of our gear is expected to function as intended.

Those having problems with drift or other defects are urged to contact Nintendo Support in the remark (opens in new tab). Even though the warranty no longer applies, the business “will be delighted to transparently and leniently settle any customer complaints connected to the analogue sticks of the Joy-Con controllers,” the document reads.

If you’re having trouble with Joy-Con drift and can’t seem to figure it out on your own, it seems like you should contact Nintendo Support.