An iPhone customer’s worst conduct is revealed by a Verizon employee

A pandemic will simply compound the problems of working as a shop employee in a physical place.

more Incorrect Technically

You have no idea who will walk into your shop. You have no idea whether they’ve been vaccinated. You never know whether they’ll take off their disguise and stage some kind of “political” demonstration.

Then there are some who just wish to vent their frustrations.

When it comes to phone retailers, the complaints may be broad and ridiculous.

According to a former Verizon employee, a client came in and said that their Samsung Galaxy S20 had changed colour after they got it home.

According to a former AT&T employee, a client requested a refund when their new phone lost coverage in an area where there was, well, no signal.

Then there are some who believe that the store where they purchased their phone should also be the store where they learn how to use it. It’s all there.

I was particularly struck by a Verizon shop employee’s contribution to a BuzzFeed roundup of the worst customer faux pas.

“The amount of people that complain to me when they don’t know how to operate their iPhone is astonishing,” the employee stated.

You’d think that if you had an issue with an iPhone function, you’d go online and check it up. These days, there’s a YouTube video for everything.

Even during the pandemic, some phone store customers insist on returning to the store and asking, “Going to your cellphone provider’s retail store because you forgot your Facebook password is the equivalent of going back to the TV guy at Best Buy when you forget your Netflix password,” as the exasperated Verizon employee put it.

I’ll admit that I’ve heard similar things in the past.

A former Sprint shop clerk informed me that a client had come in and asked if the store staff could give him his password since he’d forgotten it.

Maybe it’s a generational thing. When every youngster uses an iPad before they can form a word, there’s a stronger natural urge to understand how technology works and how to make it to function when it doesn’t.

However, store personnel tell me that this isn’t totally true. People of all ages feel that the shop clerk is there to help them with their technology.

They believe the seller should take care of everything, even those aspects over which it has no control.

Why, in the BuzzFeed article’s comments, there was this: “My business creates smart household equipment with touch buttons and displays, such as washing machines, refrigerators, and stoves. I can’t tell you how many calls or walk-ins we receive from people who want to return a product because “the buttons don’t work.””

Is it possible that the buttons are broken? Is it possible that the new owners have no idea how to use the controls?

“I am so weary of explaining that pressing the touch button/screen like a conventional button with force is not the way to make it function, and all it takes is a gentle touch with the fingertip,” the smart home appliances representative stated.

If only the appliance had a tag that stated, “Be careful with me.”

People all too frequently merely want things to happen. Regrettably, the instantaneous nature of technology has aided in this practise.

Another commenter shed light on another major issue: the inability of many retail establishments, especially phone stores, to locate employees.

They explained: “If you’re wondering why there’s been a “Great Resignation” and serious personnel shortages, read on…. Why? Because of these stories! Humans are paid a little with no perks to put up with those who are continually behaving badly.”

Of course, this does not happen all of the time. But it’s evident that it’s enough to irritate a lot of people. And it’s definitely been occurring at Verizon shops throughout the outbreak.

But how can one bring it to a halt? Most things these days are outpaced and outshone by human inconsiderateness.

Customers should only return to the business if they believe the store has done anything wrong, according to a basic guideline.

What am I trying to say? Some clients believe they have the right to do anything they want. Every single time.