After having his iPhone stolen on the streets of São Paulo, a Brazilian customer won litigation against Apple after alleging faulty security. In June 2021, an iPhone 12 was taken from the consumer on the streets of São Paulo.
The thief swiftly unlocked the phone, modified the user’s Apple ID, disabled Find my iPhone functionality, and made a number of financial transactions.
A lawyer claimed that it was unreasonable that a gadget like an iPhone 12, which has a starting price of 5699 reais in Brazil and costs $1014, does not provide the required level of protection because it can only be unlocked with a password and facial biometrics.
The criminal’s lawyer sought a postponement, on the grounds that it was believed that the suspects had been able to quickly break into the complainant’s phone and obtain access to all of his personal information, as well as the ability to do financial transactions.
The operating system of the device was also faulty, according to the Court decision. Because all of the functions enslaved by the criminals necessitated a password, the facts demonstrate the device’s weak operating system.
The fact that all transactions were refunded by the complainant’s bank emphasized points made previously by the consumer, according to the sentence.
Nonetheless, on the emotional damages to the consumer, the Court stated that while the occurrences “went beyond mild annoyance,” given that illicit transactions “undoubtedly caused worry, anxiety, and dread” until the customer’s financial institution addressed them.
A Brazilian consumer was awarded $889 in damages as a result of Apple’s carelessness. The firm did not reply to queries regarding the matter. The Procon-SP consumer rights organization fined Apple $2 million for failing to provide a power charger adapter with its smartphones, according to the latest case involving Apple and a customer in Brazil.
According to the organization that was in existence at the time, selling phones without chargers is a deceptive marketing technique because they are necessary for the item to function. The Brazilian consumer rights foundation also charged the firm with several infractions of the local consumer protection legislation.
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