BT’s new London HQ: Aldgate

The new headquarters of the Social Business Network (STB) has officially opened, with Gavin Patterson’s transformation plan for the business beginning to bear fruit.

BT is making several adjustments in order to meet new challenges. As part of these changes, the company is decentralizing its operations and restructuring its workforce to 30 locations throughout the UK.

It is anticipated that the adjustments will save £1.3 billion, enable the more streamlined firm to react more quickly to market changes, and put it closer to customers.

BT Aldgate

BT plans to set up three regional hubs, contact centers, and specialist buildings in the One Braham development in London’s Aldgate. The facility comprises community hubs and a public café, as well as a new concept store that will be used by the firm to try out future retail concepts.

Despite these refinements, BT still sees the office as a viable future for itself. Individual teams within the firm will, according to BI, adopt ‘smart working’ strategies in which employees choose how they spend their time between home and work.

“Our new HQ in London will bring our people together in an impressive and modern environment, transforming the way teams work,” said BT CEO Philip Jansen.

“We’re really excited to be moving into One Braham. It represents a changing BT, one that is more agile, forward thinking and able to adapt to the challenges and opportunities presented by the acceleration of digital technologies.

“We want our colleagues to be proud of where they work, to feel part of something brilliant at BT. Our new HQ has been designed to support our people, to enable them to be at their best and deliver great results for our customers.”

One Braham replaces BT’s previous home of nearly 40 years in St Pauls. BT Centre was sold for £200 million in 2019 after the company deemed the ten-storey building to no longer be “fit for purpose.”

By 2024, the firm expects to have completed the reorganization.